Smartcall Voice-Net Call Recording solutions provide the secure recording environments required to comply with comply with FCA regulations including the emerging MiFID II European Directive due for introduction in 2017. Highly resilient distributed architectureĬompatibility with all leading Telephony and UC platformsĪctive and Passive VoIP recording including generic SIP environmentsįull connectivity with legacy systems, ISDN 30, Analogue Trunks plus Digital and Analogue Extensions.Įasy to use Search and Replay and Quality Monitoring tools Secure Encrypted and Tamperproof recordings for 5 to 5,000 channels Designed to enable easy integration the Voice-Net API includes commands to allow the recording process to be controlled by external applications such as Power Dialers and CRM systems. Used in mission critical control room environments, our solutions employ a distributed, highly resilient architecture. Recordings are stored with 256Bit Encryption and access for replay is restricted by customer configured roles based security.ĬRM and Dialer integration is provided through the Voice-Net API. Our powerful future proof product suite is available as software only for use on customer supplied servers or VMware, or as a total solution including server hardware. Smartcall Voice-Net has connectivity with all leading Telephony and UC platforms, is both FCA and PCI DSS compliant and we support the widest range of recording methods including Active and Passive VoIP as well as Trunk and Extension tapping for TDM systems. Used by leading organisations in the UK, Europe and the USA and designed for use by all sizes and types of organisation, Smartcall Voice-Net is suitable for recording from 5 to 5,000 channels in a single location or across multiple sites. SmartcallVoice-Net Call Recording products are based on a single suite of call recording software that has been continually developed, enhanced and refined over the past 10 years. Future proof and expandable, Smartcall Voice-Net call recording solutions are used by leading UK organisations in the widest range of business environments including mission critical transport control rooms, large multi-site call centres and single offices or departments. Smartcall Voice-Net is a powerful FCA and PCI DSS compliant call recording solution. Powerful tools & Software to enhance and protect your business The file name can be constructed from various fields such as CallerID, destination phone number, timestamp, call duration, call direction, account number, anveo phone number etc.Īnveo can automatically notify a third party system using HTTP when a new call recording is ready so it can be processed further (speech recognition, call transcription, voice tagging etc).Ĭall recordings can be stored at and they can be easily listened to and managed/organized online at Anveo Inbox.Smartcall Voice-Net Call Recording Software It can be configured to automatically record incoming calls or outgoing calls for a given number or user/employee.Ĭall recordings can be stored either at or at customer's Amazon S3 or FTP server.Ĭall recording can be stored either in uncompressed wav or encoded into High Quality MP3 or Low Quality MP3.Īnveo Call Recording solution offers a way to customize call recording file name. Powerful Call Recording Solution with Amazon S3 and customizable filenameĮnterprise level call recording solution with multiple file storage options including, Amazon S3 and FTP as well as HTTP integration.
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